Request Medical Records
Through our online patient portal, VitalChart Virtual ROI, patients can request medical records for themselves or send them to a third-party.
Order Your Medical Records Online
Need Help Choosing An Option?
| Frequently Asked Questions | Option 1 | Option 2 |
|---|---|---|
| Can I order records with my phone/tablet? | Yes | Yes |
| Will I be told when my request is ready? | Yes, immediately, by text message (see sample texts below) or email | Yes, immediately, by text, email or fax |
| Can I print, email, save, and/or fax my records? | Yes | Yes |
| How are my records made available? | The fastest method to receive your records is online, however you can let us know if you prefer a different method of delivery. If you ordered an Imaging CD, it will be mailed to you. | Online only. The only item you may pick up or have mailed to you is an Imaging CD |
| Can I view my records on my phone/tablet? | Yes | Yes |
| What do I need to provide to complete my request? | The Following Items Are Required To Complete This Request
If you have any questions regarding the documentation needed for your request, please contact us at the number below. 702-910-9591 | The Following Items Are Required To Complete This Request
If you have any questions regarding the documentation needed for your request, please contact us at the number below. 702-910-9591 |
Option 1:
YesOption 2:
YesOption 1:
Yes, immediately, by text message (see sample texts below) or emailOption 2:
Yes, immediately, by text, email or faxOption 1:
YesOption 2:
YesOption 1:
The fastest method to receive your records is online, however you can let us know if you prefer a different method of delivery. If you ordered an Imaging CD, it will be mailed to you.Option 2:
Online only. The only item you may pick up or have mailed to you is an Imaging CDOption 1:
YesOption 2:
YesOption 1:
- Your driver's license or ID
If you have any questions regarding the documentation needed for your request, please contact us at the number below.
702-910-9591
Option 2:
The Following Items Are Required To Complete This Request- Attorneys, insurance companies, or third party requestors: upload your request letter and signed authorization from the patient.
- If you are the guardian, custodian, POA, or next of kin to the patient, please upload the appropriate documentation.
- Copies of any legal documentation to support this authorization
If you have any questions regarding the documentation needed for your request, please contact us at the number below.
702-910-9591
Important - Please Read!
** The time frame specified above for written records excludes weekends and holidays. Images from radiology, EKG's, EEG's take longer to process than written records because they must be prepared by clinic staff and copied to a CD. Once the imaging CD is ready, please allow an additional average of 14 business days for mail delivery time.
